Shipping policy.

Shipment Processing Time

We do our best to process orders within 10-14 business days. Orders are typically prepared for shipping on weekends due to this being a small business operated in-between our other offerings and of course our full-time day jobs. If we are experiencing a high volume of orders, or circumstances are outside of our control, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. When selecting your preferred method of shipment please be aware this does not change when your order will be processed. We do not offer expedited order processing, thank you for your understanding and patience.

Damages

Black Mesa Remedios is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Sorry, we currently are only shipping to U.S. only.